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itSMF / IRCA ISO 20000 Lead Auditor Training & Certification

Intake 2
20 Jun 2012

Learn the Details of Implementation & Audit and Get Certified
Date 20-21 and 27-29 Jun 2012
Price HK$11,000.00
(Enroll 2 weeks before commencement)
Days / Hours 5/40(hrs)
Time 9:30 am - 5:30 pm
Language English
Instructor itSMF / IRCA Certified ISO 20000 Lead Auditor Trainer with 8+ year of IT Service Management System Consulting Experiences
Pros Over 40 CISSP/CISA/CISM CPE Hours

Get Access to the International Standard of IT Service Management
ISO/IEC 20000-1:2011 sets out the requirements for an IT Service Management System (ITSMS) based upon ITILV3 and the Plan-Do-Check-Act continual improvement framework.

Implementing a world-class ITSMS in the organization and get it certified are definitely competitive advantages. On the other hand, becoming a certified lead auditor distinguishes yourself from the peers and stand out from the crowd...
Unique Course Features
This 5-day intensive course designs for individuals who are looking for the details of the ISO/IEC 20000-1:2011, ITSMS implementation, and the procedures for conducting audits for Certification Bodies. Specifically, this course features:
  • top-notched itSMF / IRCA Certified ISO 20000 Lead Auditor trainer
  • comprehensive coverage the technical and business issues of ISO/IEC 20000-1:2011 & ISO/IEC 27002:2005 ITSMS
  • in-depth discussions on the necessary skills to both implement, maintain and audit an effective ITSMS
  • case studies and role play simulating a real world assessment and certification process
After completing this course, delegates can take a written examination and eligible to become an itSMF Certified Auditor and IRCA Certified ITSMS Lead Auditor with accredited certificate issued by BSI Management Systems, an IRCA approved training organization!
Course Outline
With 40 contact hours, this course provides comprehensive coverage of the skills and techniques of implementing and auditing the global IT service management standard Summary of course topics are given below. Please email us at for more information.

Course Summary
ISO 20000-1:2011 Briefing and ITILV3 Comparsion
Structured Approach of ISO/IEC 20000-1:2011 Auditing
Principle of Management System Auditing
Managing an Audit Programmey
Audit Activities
ISO 20000 Audit Preparation and Planning
Conducting ISO 20000 Audit
Auditing Discovery, Reporting and Follow Up
ISO 20000 Certification Process
itSMF and IRCA Lead Auditor Examination
Course Date & Venue
Date20-21 and 27-29 Jun 2012
Time9:30 am - 5:30 pm
VenueBasement 2, The CharterHouse, 209-219 Wan Chai Road, Hong Kong [See Map]

*i-TotalSecurity reserves the rights to modify the schedule as required.
Course Fee
HK$11,000.00* (including the certification fee)
Enroll 1 month before course commencement.

About i-TotalSecurity
A pioneer in information systems control and security education and consultancy who bring the best knowledge, skills and practices to meet the certification and working needs of individuals and corporations.

Since 1995, our qualified and no-nonsense security specialists are teaching information security with students from leading corporations, government and military organizations internationally.
Call us at +852 2965.4445 or e-mail